Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, items must be in the same condition as received—unworn, unused, with all original tags attached—and returned in their original packaging, including the silk storage bag. If the silk storage bag is missing, a $5.00 fee will be deducted from your refund.

To start a return, please contact us at support@cappellofashioncompany.com. Customers located in the European Union may also exercise their legal right of withdrawal using the withdrawal function available through their order page or customer account, where provided.

If your return is accepted, we'll email you a return shipping label (when applicable). U.S. customers must ship the return within 5 days after the return label is issued. Customers exercising their statutory right of withdrawal under applicable European Union law must return the goods within the timeframe required by applicable law.

Items returned without first submitting a return request or, where applicable, exercising the applicable right of withdrawal will not be accepted.

Return requests made after the 14-day window but within 30 days of delivery may be eligible for store credit only.

Free return shipping is available for U.S. customers only. International customers are responsible for all return shipping costs unless otherwise required by applicable law.

Shipping charges are non-refundable.

If you have any questions regarding your return, please contact us at support@cappellofashioncompany.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

FINAL SALE / LAST CHANCE ITEMS

Returns are accepted on SALE and LAST CHANCE items. Customers must first submit a return request or, where applicable, exercise their right of withdrawal through the withdrawal function provided by our store. Return labels are not provided for these purchases, and customers are responsible for arranging and paying for return shipping. Returned items must be received in their original condition with all original tags attached.

Exchanges

We do not offer direct exchanges.

If you'd like a different size or style, simply return your original item and place a new order for the item you'd like. You do not need to wait for your refund before placing your replacement order.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 14 business days have passed since your refund was approved, please contact us at support@cappellofashioncompany.com.

European Union Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without giving any reason, subject to applicable law.

Eligible customers may exercise this right using the withdrawal function available through their order page or customer account, where provided, or by contacting us at support@cappellofashioncompany.com. Once we receive your withdrawal request, we will promptly send confirmation by email.

Unless otherwise required by applicable law, customers are responsible for return shipping costs when exercising the right of withdrawal.

Nothing in this policy limits or affects any statutory consumer rights available under applicable law.